Terms of Service – Alira

Last Updated: 10/12/2025

Welcome to Alira. By accessing or purchasing from our website, social media channels, or any associated platforms, you agree to the following Terms of Service. Please read them carefully.

1. General

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  Alira (“we”, “our”, “us”) is a gold jewellery brand offering handcrafted and machine-made jewellery pieces.
  
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  By using our website or placing an order, you acknowledge that you are legally capable of entering into binding contracts and agree to follow all terms listed here.
  

2. Product Information

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  We make every effort to display accurate product descriptions, gold purity details, weights, prices, and photos.
  
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  Minor variations in colour, weight, design, and finish may occur due to photography, lighting, or handcrafted processes.
  
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  All product weights mentioned are approximate and may vary slightly during final manufacturing or polishing.
  

3. Pricing & Payments

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  Prices mentioned on the website include gold value, making charges, stones (if any), and applicable taxes unless stated otherwise.
  
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  Prices of gold jewellery are subject to change based on daily gold rates.
  
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  Orders are accepted only after successful full payment.
  

4. Shipping & Delivery

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  We ship across India through trusted logistics partners.
  
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  Estimated delivery timelines are displayed at checkout but may vary due to location, third-party delays, or unforeseen circumstances.
  
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  Once an order is shipped, customers will receive tracking details via email or SMS.
  

5. No Returns, No Refunds Policy

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  All purchases made on Alira are final.
  
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  We do not accept returns, exchanges, or cancellations once an order is placed.
  
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  No refunds will be issued under any circumstances, including but not limited to:
  
  Change of mind
  
  Incorrect order placement
  
  Personal preference regarding design, size, or weight
  
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  Only in rare cases of shipping damage or manufacturing defects (verified by us), support may be provided at our discretion. This does not guarantee replacement or refund.
  

6. Order Cancellations

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  Orders cannot be cancelled after payment has been made.
  
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  Alira reserves the right to cancel any order in case of:
  
  Pricing errors
  
  Suspected fraudulent activity
  
  Unavailability of raw materials
  
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  In such cases, customers will be contacted, and an appropriate resolution will be offered.
  

7. Intellectual Property

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  All logos, brand names, product images, designs, and content on the Alira website or social media channels are our intellectual property.
  
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  You may not copy, reproduce, or distribute any content without written permission.
  

8. Limitation of Liability

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  Alira is not responsible for damages arising from:
  
  Misuse of jewellery
  
  Allergic reactions to metals
  
  Third-party shipping delays
  
  Technical issues on the website
  
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  Our liability is limited to the value of the product purchased.
  

9. Privacy

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  Your personal information (name, address, phone number, etc.) is collected only to process orders and improve customer experience.
  
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  We do not sell or share personal data with third-party marketers.
  

10. Governing Law

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  These Terms of Service are governed by the laws of India.
  
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  Any disputes will be subject to the exclusive jurisdiction of courts located in [Your City/State].
  

11. Contact Information

For any queries, you may contact us at:
Email: alirajewelers@gmail.com
Phone: +91 86394 37411
Address: Mainroad, Akividu, AP, India